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Policies

As a small family run business, we value your custom and your interest in Collymoon craft.  the following policies are intended to enhance your experience and confidence of Collymoon craft.

privacy and cookies

Collymoon Craft Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by us. This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. 


We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. 


You may wish to check our policy when you interact with our Services and when you submit personal information to identify any changes. Where updates are made, a list of revisions will be listed below. If you do not agree to these changes, please do not continue to use our Services or submit personal information. 


DEFINITIONS AND KEY TERMS
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are defined as:

> Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
> Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to  Collymoon Craft Limited,  that is responsible for your information under this Privacy Policy.
> Country: where Collymoon Craft or the owners/founders of Collymoon Craft are based, in this case is the United Kingdom. 
> Customer: refers to the company, organisation or person that uses the Collymoon Craft Service to manage the relationships with your consumers or service users.
> Device: any Internet connected device such as a phone, tablet, computer or any other device that can be used to visit Collymoon Craft and use the services.
> IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
> Personnel: refers to those individuals who are employed by Collymoon Craft or are under contract to perform a service on behalf of one of the parties.
> Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
> Service: refers to the service provided by Collymoon Craft as described in the relative terms (if available) and on this platform.
> Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
> Website: the Collymoon Craft site, which can be accessed via this URL: www.collymooncraft.com 
> You: a person or entity that engages with Collymoon Craft to use the Services.


INFORMATION AUTOMATICALLY COLLECTED
We use a combination of Wix (website design and hosting service) and Google Analytics (visitor information) to help us manage our website effectively. Data collected includes some information like your Internet Protocol (IP) address and/or browser and device characteristics, which are collected automatically when you visit our platform. Wix and Google Analytics may use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects) or similar data on certain parts of our Website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Through the platforms we use, we automatically collect certain information when you visit, use or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.


GOVERNING LAW
This Privacy Policy is governed by the laws of the United Kingdom without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of the United Kingdom, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Collymoon Craft or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.


COOKIES
Collymoon Craft uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter certain details every time you visit the website as we would not be able to remember that you had visited previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Why do we use cookies?
We use first party and/or third party cookies on our website for various purposes such as:
> To facilitate the operation and functionality of our website.
> To improve your experience of our website and make navigating around them quicker and easier.
> To allow us to make a bespoke user experience for you and for us to understand what is useful or of interest to you.
> To analyse how our website is used and how best we can customise it.
We do not collect data for advertising purposes.
Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies”. Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our website.


Blocking and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilise all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.
How you can manage cookies?
Most browsers allow you to control cookies through their 'settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience on some sites, including Collymoon Craft since it will no longer be personalised to you. It may also stop you from saving custom settings like login information. Browser manufacturers provide help pages relating to cookie management in their products.


SUBSCRIBING TO NEWSLETTERS AND UPDATES
Collymoon Craft may invite you to submit some details for the purposes of sending you updates and news about our products and our organisation. To provide these updates, we ask that you provide contact details including (but not limited to) your name and email details. This information is collected and stored via a third-party service who help us to manage newsletters and mailings more effectively. We use Wix for this service and their own Privacy Policy can be viewed online at https://www.wix.com/about/privacy. 


ONLINE FORMS AND INFORMATION REQUESTS
In some parts of our website, Collymoon Craft provides forms to facilitate communication with us. These forms convert all information into an email and send it to us through our email system. Data is not collected in a database or stored elsewhere as part of a contacts list, although all emails are stored routinely as part of our mail systems. If you wish all emails to be removed from our mail systems, please get in touch with us to request.


INFORMATION ABOUT GENERAL DATA PROTECTION REGULATION (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why this data is collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data. The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:
> Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
> Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organisations must specify why they need the personal data when they collect it.
> Personal data should be held no longer than necessary to fulfil its purpose.
> People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organisation.

Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Collymoon Craft we strongly believe that your data privacy is very important, and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. Collymoon Craft processes or stores all personal data in fully vetted, compliant vendors. 


PAYMENTS
In respect to any credit card or other payment processing details you have provided us, we work with secure payment providers and commit that this confidential information will be stored in the most secure manner possible.


THIRD-PARTY WEBSITES AND SERVICES
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Collymoon Craft. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that Collymoon Craft shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Collymoon Craft does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.


CONTACT US
If you have any concerns regarding our privacy and cookies policy, don't hesitate to contact us and provide us with details of your concerns or queries. Contact us via email, from the contact page or in writing to our main office.

Email:  collymooncraft@gmail.com
Address: Collymoon Craft Port of Menteith Stirlingshire FK8 3JY

terms of sale

Collymoon Craft appreciates you visiting our website and exploring making a purchase from us. As a new business we are finding our feet with regards to online sales. We hope that the information we provide to you the customer will help you navigate our site and our terms and conditions of sale.  Most importantly we want you to enjoy our products and return again or recommend us to your friends and family.

DEFINITIONS AND KEY TERMS
To help explain things as clearly as possible in this Terms of Sale Policy, every time any of these terms are referenced, they are strictly defined as:

> Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Collymoon Craft Limited. 
> Customer: refers to the company, organisation or person that uses the Collymoon Craft website.
> Device: any Internet connected device such as a phone, tablet, computer or any other device that can be used to visit the Collymoon Craft website.
> Service: refers to the service provided by Collymoon Craft as described in the relative terms (if available) and on this platform.
> Website: The Collymoon Craft website, which can be accessed via this URL: www.collymooncraft.com 
> You: a person or entity that accesses the Collymoon Craft website to view content and make purchases.
By using our website or making a purchase, you hereby consent to our Terms of Sale and agree to its terms.

AGE RESTRICTIONS ON PURCHASES
Collymoon Craft sells age restricted alcoholic beverages within the UK, which cannot be sold to anyone under the age of 18 years old. In accessing and using this website and making any purchase with us, you confirm that you are at least 18 years of age and or of legal drinking age in your country of residence. To keep compliant with licensing laws, we may refuse an order at our discretion should it become apparent that the purchaser is under the age of 18. Any orders refused cannot be transferred from the customer to any other person. As the customer, you shall be responsible for ensuring that the details provided in your order are accurate.

After ordering, goods will be securely packaged and dispatched to the customer. On receipt, the items must be received by an adult of 18 years or over and must be able to provide valid photographic identification when requested. If this isn’t possible, goods will be returned to us and a refund will be issued minus any costs of return transport and restocking. 

 

GENERAL TERMS OF WEBSITE USE
By accessing and placing an order with Collymoon Craft, you confirm that you are in agreement with and bound by the terms of service contained in the Terms of Sale Policy. These terms apply to the entire website and any email or other type of communication between you and Collymoon Craft.

Under no circumstances shall Collymoon Craft team be liable for any direct, indirect, special, incidental or consequential damages from you accessing this website, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Collymoon Craft team or an authorised representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. Collymoon Craft will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the right to change prices and revise the governing policies at any time.

 

Updates to Our website

Collymoon Craft may from time to time provide enhancements or improvements to the features/ functionality of the website, which may include patches, bug fixes, updates, upgrades and other modifications ("Updates"). These Updates may modify or delete certain features and/or functionalities of the website. You agree that Collymoon Craft has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you. You further agree that all Updates will be (i) deemed to constitute an integral part of the website, and (ii) subject to the terms and conditions of this document.

 

Third-Party Services

We may display, use, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services"). You acknowledge and agree that Collymoon Craft shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Collymoon Craft does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

 

No Warranties

The website is provided to you "AS IS" and "AS AVAILABLE" and with any faults and defects and without warranty of any kind. To the maximum extent permitted under applicable law, Collymoon Craft, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Collymoon Craft provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither Collymoon Craft nor any Collymoon Craft providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included thereon; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of Collymoon Craft are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Notwithstanding any damages that you might incur, the entire liability of Collymoon Craft and any of its suppliers under any provision of this policy and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you directly on the website as part of your original purchase.

 

PAYMENTS

The Collymoon Craft website accepts payments through its online payment processing service, provided through Square. All payments can be made securely online by debit or credit card. We accept the following: Mastercard, Visa, Visa debit, Maestro and Visa Electron. We are also able to accept Apple Pay and PayPal payments.

All payment details submitted by you will be encrypted to maximise security and processing authority will be requested from you at the time of payment at the checkout. Your account will be charged for your order once it has been acknowledged. Under the terms set out within our Returns and Refund Policy, Collymoon Craft also reserves the right to cancel any order received and refund the total value of the order to the cardholder.

 

PRICES

All prices are provided in GBP (Great British Pound) and are inclusive of any V.A.T payable, but exclusive of delivery costs. You will be advised of the delivery cost at the time of your order being processed. We reserve the right to alter the prices of our products at any time without prior notice but acknowledge that any orders placed at the published price will only be charged to you at that amount up until the point of fulfilment. 

 

DISCOUNTS

From time to time, Collymoon Craft may offer discount codes to customers to support sales. All discounts applied shall be subject to verification of validity at the time of fulfilment. Should incorrect or improper codes be applied, we reserve the right to cancel the order and process a refund in accordance with our Returns and Refund Policy.

 

TAX AND DUTY

Collymoon Craft only currently supplies products within the UK. Customers may be liable for excise fees or customs duty if they forward any of our products outside of the UK jurisdiction. It is the purchaser’s responsibility to check this before ordering if this is the intent. Collymoon Craft shall not be liable for any excess tax and duty fees and will not issue refunds on purchases. We point you towards the direction of the appropriate Customs Department to find out further information that may be relevant. 

 

INTELLECTUAL PROPERTY AND COPYRIGHT

The website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Collymoon Craft, its licensors or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Collymoon Craft, unless and except as is expressly provided in these Terms & Conditions. Any unauthorised use of the material is prohibited.

 

For the avoidance of doubt, Collymoon Craft is a registered trademark.

If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorised to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorised by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorised to act on behalf of the owner.

 

DISPUTES

In the event of a dispute, you or Collymoon Craft must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: collymooncraft@gmail.com. Collymoon Craft will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Collymoon Craft will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Collymoon Craft may commence arbitration.

BINDING ARBITRATION

If you and Collymoon Craft don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as recognised in Scotland. You are giving up the right to raise legal action (or participate in as a party or class member) all disputes in court before a judge or jury. 

 

PROMOTIONS

Collymoon Craft may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and comply with all Promotions Rules. Additional terms and conditions may apply to purchases of goods or services on or through the Services as a result of the Promotion, which terms and conditions are made a part of this policy by this reference.

SUBMISSIONS AND PRIVACY

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Collymoon Craft without any compensation or credit to you whatsoever. Collymoon Craft and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.

MISCELLANEOUS

If for any reason a court of competent jurisdiction finds any provision or portion of these Terms to be unenforceable, the remainder of these Terms will continue in full force and effect. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorised representative of Collymoon Craft. Collymoon Craft will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Collymoon Craft operates and controls the Collymoon Craft Service from its offices in Scotland, United Kingdom. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Collymoon Craft Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms (which include and incorporate the Collymoon Craft Privacy, Cookies and Returns Policies) contain the entire understanding and supersedes all prior understandings, between you and Collymoon Craft concerning its subject matter, and cannot be changed or modified by you. The section headings used in this policy are for convenience only and will not be given any legal import. 

 

CONTACT US

If, for any reason, you have any queries or comments around our website, don't hesitate to contact us and we will discuss any of the points you have raised. Contact us via email, from the contact page or in writing to our main office.

Email:  collymooncraft@gmail.com
Address: Collymoon Craft Port of Menteith Stirlingshire FK8 3JY

refunds and returns

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

> Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Collymoon Craft. 
> Customer: refers to the company, organisation or person that uses the Collymoon Craft website.
> Device: any Internet-connected device such as a phone, tablet, computer or any other device that can be used to visit the Collymoon Craft website.
> Service: refers to the service provided by Collymoon Craft as described in the relative terms (if available) and on this platform.
> Website: The Collymoon Craft website, which can be accessed via this URL: www.collymooncraft.com 
> You: a person or entity that accesses the Collymoon Craft website to view content and make purchases.

By using our website or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Thanks for shopping with us at Collymoon Craft. We really appreciate the fact that you have bought from us as a small craft spirits producer and your purchase helps us to keep going. We also want to make sure you have a rewarding experience while you’re exploring, purchasing, and evaluating our products. Sometimes though, despite everyone’s best efforts, things don’t go to plan.

RETURNS

As with any shopping experience, there are terms and conditions that apply to transactions at Collymoon Craft and this Return and Refund policy defines our approach when you purchase something that, for whatever reason, you no longer wish to keep. By placing an order or making a purchase at Collymoon Craft, you agree to the terms set forth below along with our Terms of Sale policy.

If there’s something wrong with the product you have bought, apart from breakages which are covered below, you have thirty days to return your purchase to us, subject to the following:

> Packaging: The product must be shipped back to us in secure packaging to protect the items in transit. We cannot be responsible for damages caused while in transit.
> Postage: When returning items to us, Collymoon Craft is not responsible for return shipping costs. Shipping costs must be paid by the customer, even if the item had free shipping in the first place.
> Condition: The items must be unopened, unused and in the same condition as dispatched initially by us. 
> Perishable items: Unfortunately, any items that are perishable cannot be returned to us.
> Special offer or free items: Any items provided as part of a special offer or as a discounted or free addition to a main purchase, cannot be returned for a refund.

If your item is more than thirty days from the date of purchase, unfortunately, we cannot accept it as a return.

REFUNDS

We at Collymoon Craft pride ourselves on providing our customers with the best products. Every single product that you choose on our website has been expertly crafted, thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products and so that you will come back to Collymoon Craft for future purchases and recommend us to others.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order and refund your initial payment. We will be in touch with you beforehand if this happens so that you don't have to worry unnecessarily about your order. 

When a product is returned to us, we will let you know when we receive your returned product as soon as we receive it and if it follows the guidelines addressed above, we will issue a refund for your purchase. Your refund may take a couple of days to process but we’ll let you know it has been processed so you can have a look out for it.

BREAKAGES

We carry out thorough quality checks before processing the ordered item and take utmost care while packing the product. At the same time, we ensure that the packing quality is such that the items won’t get damaged during transit. Please note that Collymoon Craft is not liable for damages that are caused to the items during transit or transportation, this is the responsibility of the courier company. Whilst in transit, the items are covered by insurance with the courier and any breakages should be reported immediately by you when the items are received and breakages or damage observed, and no more than 48 hours from receipt, so that we can make a claim with the courier company and arrange for a replacement to be sent out to you. 

To report breakages, clear photographs of the items must be provided along with any evidence of damaged packaging. These will then be reviewed and assessed before processing. Rest assured though; we have chosen packaging to be as protective as possible for your purchases so any damages should be rare.

CHANGES TO OUR RETURN & REFUND POLICY
Should we update, amend or make any changes to this document, those changes will be prominently posted here. Then, if you continue to use the Collymoon Craft website, you will be bound by the updated Return & Refund Policy. 

CONTACT US
If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product. Contact us via email, from the contact page or in writing to our main office.

Email:  collymooncraft@gmail.com
Address: Collymoon Craft Port of Menteith Stirlingshire FK8 3JY

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